FAQS
Your frequently asked questions answered
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location, and you’ll see the exact shipping fees at checkout. View our full shipping policy.
WHEN WILL I RECEIVE MY ORDER?
Delivery times depend on your location:
UK: Standard 2-3 Business Days, Express 1-2 Business Days
International: 7-10 Business Days
Please note that customs processing may affect delivery times for international orders.
Check out our full shipping policy or track your order.
CAN I CUSTOMISE MY ITEM?
Absolutely! Many of our phone/ lightstick charms, bracelets and bows can be personalised for a fee of £1 per item. Check the customisation page for instructions.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach us at sparklingcherrystore@gmail.com or through our contact form. We aim to respond within 24–48 hours.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout. See the full list of payment methods.