RETURNS & REFUNDS POLICY
Last updated: 12 November 2025
Website: https://www.sparklingcherry.store
Operated by: Sparkling Cherry Store
Contact: sparklingcherry.support@gmail.com
OVERVIEW
We want you to love your purchase! If you are not completely satisfied with your order, we’re here to help.
This policy explains how returns, exchanges, and refunds work for Sparkling Cherry Store.
By purchasing from us, you agree to this policy, which is compliant with UK consumer protection law.
RETURNS
You have the right to return most items within 14 days of receiving your order for a refund,. To qualify for a return:
Items must be unused, unworn, and in their original packaging.
Proof of purchase (order number or email confirmation) must be provided.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept returns on earrings.
HOW TO RETURN AN ITEM
-
Email us at sparklingcherry.support@gmail.com with your order number and reason for return.
-
Wait for confirmation and return instructions.​
-
Package your item securely and send it to the return address provided.
-
We recommend using a tracked postal service (e.g. Royal Mail Tracked) — we cannot be responsible for returns lost in transit.
​​
-
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
REFUNDS
Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed to your original payment method (e.g. PayPal or card) within 5–10 working days.
​
Refund Exceptions
Shipping costs are non-refundable, except in cases where we made an error or the item arrived damaged or defective.
If your return does not meet our policy conditions, it may be sent back to you without a refund.
EXCHANGES
We don't currently offer exchanges.
FAULTY OR DAMAGED ITEMS
If your item arrives damaged or faulty, please email us within 7 days of delivery with:
Your order number
Photos of the damage or defect
We will offer a replacement, repair, or full refund, including return postage, depending on the situation.
LATE OR MISSING REFUNDS
If you haven’t received your refund after 10 working days:
First, check your bank or PayPal account again.
Then contact your payment provider - processing times can vary.
If the issue persists, please email us and we’ll assist promptly.
INTERNATIONAL RETURNS
International customers are welcome to return items; however:
Return shipping is at your own cost;
Mark the parcel as “Returned Goods” on the customs form to avoid import fees - we cannot accept parcels with unpaid customs charges.
YOUR CONSUMER RIGHTS
Nothing in this policy affects your statutory rights under:
The Consumer Contracts Regulations 2013; and
The Consumer Rights Act 2015.
You are entitled to a refund, repair, or replacement if goods are faulty, not as described, or not fit for purpose.
CONTACT US
If you have any questions about returns or refunds, please contact:
Sparkling Cherry Store
sparklingcherry.support@gmail.com
https://www.sparklingcherry.store
Instagram sparklingcherrystore